Dubai-based Juliane fell victim to a major fraud after AED 22,000 was stolen from her bank account without any OTP or confirmation. Despite promptly filing a police report, her bank denied responsibility, leaving her frustrated. For two weeks, Juliane repeatedly visited the bank seeking answers, only to discover that the fraudster had actually spent AED 24,400 using her card. The incident has raised serious concerns about customer protection and accountability in digital banking, with many urging stronger safeguards. Juliane’s ordeal highlights the vulnerability of consumers even when using secure banking channels.
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